Fieldglass Source to Pay Professional 2

Profile

Description

The Process Improvement Professional will perform a vast number of tasks daily as needed. This professional will resolve complex inquiries and field production issues as they arise. The professional may work directly with all business areas and all job levels at Humana to resolve system or process issues as needed. The professional may be the business lead for projects including, but not limited to upgrades, implementations, process improvements, merger & acquisition activities, or enhancements. The responsibilities of this role will change and grow consistently.

Responsibilities

The Process Improvement Professional 2 ensures that the customer support process for the SAP Fieldglass application is running smoothly. The Professional resolves escalated inquiries, trains and communicates with end users to explain system processes, triages system issues and works to research root causes of system defects. The Professional researces best business practices within and outside the organization to establish benchmark data. Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on increased productivity and reduced cost. Determines how new information technologies can support re-engineering business processes. May specialize in one or more of the following areas: benchmarking, business process analysis and re-engineering, change management and measurement, and/or process-driven systems requirements. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures. Manages process improvement projects and monitors and tests production fixes, upgrades and enhancements.

Required Qualifications

Bachelor's degree

Less than 5 years of technical experience

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

SAP Fieldglass experience

1-3 years Procurement experience

Additional Information

Scheduled Weekly Hours

40

About Us

Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.

Equal Opportunity Employer

It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailboxtasrecruit@humana.com for assistance.

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Company info

Humana Inc.
Website : http://www.humana.com