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Job Details

Customer Service Representative - Live Animal Logistics

Company name
AmerisourceBergen Corporation

New Hyde Park, NY, United States

Employment Type

Customer Service, Operations, Transportation

Posted on
Dec 04,2019

Valid Through
Mar 18,2020

Apply for this job


Title: Customer Service Representative - Live Animal Logistics

Location: United States-New York-New Hyde Park

Other Locations: United States-North Carolina-Cary

Job Number: 00001YD4

World Courier, an AmerisourceBergen Company, provides unparalleled specialty logistics services to drive the commercial success of our partners around the globe. For 50 years, we’ve delivered peace of mind through world-class supply chain programs, transportation services, storage of time- and temperature-sensitive products, and innovative, cutting-edge medicines including cell and gene therapies. Through our daily work – and powered by our 2,500 associates – we are united in our responsibility to create healthier futures. With a presence in 50 countries, World Courier is driven by a commitment to excellence, and provides customized solutions with global reach to increase access to care; making us the most trusted specialty logistics company in the world. The Customer Service Representative - Live Animal Logistics h andles all client and office requests for both international and domestic live animal shipments by: Answering calls directed to the Live Animal Department, including multiple calls when required. Providing excellent customer service to internal and external clients Creating new shipments orders for international and domestic routes. Following up on open jobs. Advising clients on the requirements for exporting to foreign countries (Customs procedures, paperwork requirements, expected transit time) Utilizing World Courier resources such as Opstar and SharePoint to search import requirements. Reviewing documentation received from shippers to ensure it is in accordance with the destination country’s requirements. Pre-advising international destination offices when required by destination. Alerting Brokerage or exporting office well in advance of a requested U.S. Fish & Wildlife clearance. Planning the international and domestic routings while considering carrier requirements. Routing shipments on next reliable and direct flights out (NFO service). Monitoring the weather at every point along the route to ensure the airlines will accept and the shipments will receive proper handling. Entering all customer expectations into the job file. Entering clear, precise instructions in job file. Communicating status updates with clients. Demonstrating professionalism on the phone, in written communication, and in the office. Qualifications: Strong written and oral communication Strong Geography skills Ability to multitask Detail oriented Team player Professionalism Sense of urgency Positive attitude Job: Customer Service Jobs

Company info

AmerisourceBergen Corporation
Website :

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