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Job Details

Sr Manager Sales Operations

Company name
Fresenius Medical Care Holdings, Inc.

Charlotte, NC, United States

Employment Type

Manager, Sales, Operations, Project Management

Posted on
Apr 27, 2023


Job DescriptionPURPOSE AND SCOPE:The Sr Sales Operations Manager is responsible for assisting appropriate leadership team in execution of projects/tasks in the areas of sales and sales operations.  This position interfaces with members of the leadership team in some strategic planning efforts, as a key source of customer input, as well as other areas of the company.  PRINCIPAL DUTIES AND RESPONSIBILITIES:Manages functional day-to-day operations of  Serves as a point of contact for Sales and Marketing to provide maintenance, configuration, reporting, and training.Manages inbound lead routing and assignment to internal stakeholders.Updates salesforce reports and dashboards when necessary; provides monthly/quarterly reporting to senior management. Manages assigned projects and updates stakeholders on a weekly basis.Works closely with internal departmental managerial team and sales to perform appropriate client indication area research to support proposal development.Contacts clients as needed to discuss proposal timelines, questions, expectations, deliverables, etc.Facilitates and adds value to proposal strategy meetings to:Identify issues and client requirements.Recommend proposal and study conduct strategy, and internal resourcing, based on experience.Establishes agreement on timelines and deliverables from the proposal strategy meeting and follows up to ensure adherence.Writes and creates client specific proposal text to:Accurately reflect strategy discussions.Meet company and client needs / expectations.Assure accuracy and appropriateness of text and attachments.Drafts budgets to:Reflect both company and client needs, including first-run output.Assure accuracy, consistency and competitiveness of budgets.Facilitate pricing discussions with appropriately identified key decision makers.Provides quality client deliverable to strict deadlines:Participate in client calls related to Requests for Proposals, budget discussions, requests for information as needed.Participate in proposal defense meetings with clients.Work with senior management and participate in multi-disciplinary discussions assure high quality input.Provides guidance, advice and support, acting as a subject matter expert and resource.  Provides expertise regarding procedures and issues ensuring appropriate resolution.Mentors other staff as applicable.Reviews and complies with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.Ensures all employees within the assigned team(s) understand and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations; establishing and maintaining effective internal systems and controls to promote compliance.Provides leadership, coaching, training and development plans for all direct reports to maintain an engaged and productive workforce; partnering with management team and Human Resources on employee matters.Monitors and evaluates assigned direct reports activities. Evaluates performance based on goals, standards and benchmarks set up in coordination with the management team.Maintains professional and technical knowledge.  Keeps up to date on industry trends and best practices. Establishes personal networks, benchmark state-of-the-art practices, and participates in professional societies. With management approval, participates in workshops, continuing education and other professional development opportunities.Assists with various projects as assigned by a direct supervisor.Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements.Performs other related duties as assigned.PHYSICAL DEMANDS AND WORKING CONDITIONS:The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This job operates in an office setting.  While performing the duties of this job, the employee is regularly required to talk and hear. This role routinely and frequently uses a desk and standard office equipment such as computers, phones, and photocopiers with repetitive motion.  Travel may be required. Please see department/business unit addendum for requirements and details.SUPERVISION:May be responsible for the direct supervision of various levels of sales operations staff.EDUCATION:Bachelor's Degree required; Advanced Degree desirable.EXPERIENCE AND REQUIRED SKILLS:Bachelor's Degree with 8+ years related experience; or Master's degree with 4+ years related experience; or equivalent directly related work experience.3+ years supervisory or project/program management experience preferred.Excellent communication skills, written and oral, with ability to communicate to all levels of personnel.Excellent interpersonal skills with a strong proficiency in building professional networks.Detail oriented with excellent customer service, organizational and interpersonal skills.Good computer skills required with proficiency in Microsoft Office applications.Strong penchant towards critical thinking and problem-solving with above average analytical skills.Ability to manage multiple high priority tasks in the face of day-to-day deliverables.Ability to effectively manage through ambiguity in assigned work tasksAbility to work creatively, analytically and independently in a problem-solving environment.EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender IdentityFresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.,identifier:R0089632,industry:1334 Central Ave,title:Sr Manager Sales Operations,url:,workHours:1,hiringOrganization:{@type:Organization,name:FRESENIUS},jobLocation:{@type:Place,address:{@type:PostalAddress,addressLocality:Charlotte,addressRegion:North Carolina,addressCountry:US,streetAddress:1334 Central Ave,postalCode:28205}}}

Company info

Fresenius Medical Care Holdings, Inc.
Website :

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