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Job Details

Director of Operations

Company name
MSC Industrial Direct Co., Inc.

Grand Rapids, MI, United States

Employment Type

Manager, Operations, Executive

Posted on
Feb 11, 2021

Valid Through
May 27, 2021

Apply for this job



Feb 11, 2021


Grand Rapids, MI, US


MSC Industrial Supply

AIS is a leading production fastener company in the Midwest, providing MSC a solid growth platform for expansion in the OEM fasteners market and complements our fastener and VMI solutions, as well as our core metalworking and MRO business. Come join us as we continue to build a diverse and inclusive workplace.

Requisition ID : 6317

Employment Type :

 Full Time         

Job Category :

 Supply Chain Operations                                             

Work Location :

  Grand Rapids, MI (AIS) 

State or Province :

 Michigan (US-MI)     

Potential Work Location :

 United States : Michigan : Grand Rapids 

Position Summary:

The position of Director of Operations is responsible, and held accountable for all warehousing operations, quality of goods and services, the safety and security of all team members, and the maintenance and operations of facilities within their area of operation. This position will also require a comprehensive project management acumen, lean initiatives, and the ability to stand up AIS operations in domestic and international locations. This position also requires analysis and leadership of all organizational processes related to supply chain operations and the ability to effectively collaborate with other functional areas to meet or exceed our customers’ expectations.

Reporting Structure:

The team member reports to the Senior Vice President Supply Chain & Operations

Duties & Responsibilities:

Be Curious, Be Open Minded: A lifelong learner who ask when something doesn't make sense and are willing to explore alternatives. Open to active listening, asking great questions, exploring alternatives and able to crystallize a path forward.

Passionate Team Player: Capable of building and executing the plan while thinking of company-wide impact. Bring cross functional resources together to accomplish the task at hand.

Say Do: Driven to success with a willingness to make decisions, explain decisions to stakeholders, and accept responsibility for the decisions made.

Get to Yes: Displays an unwavering commitment to find a way, calling on the ability to adapt and adjust to situational circumstances. The answers are likely not right in front of you.

Customer Focused: Driven and obsessed with a best-in-class customer experience, for both internal and external customers.

Responsible for Operational P&L of all reporting functional areas and facilities under their control

Establishes operational budgets for all responsible areas and held accountable for managing expenses of said budget.

Responsible for identifying, acquiring, and managing all human and equipment capital requirements.

Ensures that all products (OEM, discreet & VMI) are delivered to our customers On Time (99.95% OTD)

Develops, implements, and reviews operational plans, policies, and procedures in coordination with organizational goals and objectives.

Ensures that the focus towards safety and quality is integral to all AIS service and support operations and the AIS Strategic/Business plan

Executes smooth and efficient services that meet the expectations and requirements of customers and suppliers.

Communicate customer issues with the operations team members and devises ways of improving the customer experience, including resolving problems and complaints.

Coaches and mentors direct report team members to assess and/or improve their professional skills and capabilities and ensures they are adequately trained to be an integral part of the AIS team.

Responsible for all the inventory in their areas of operation. Will manage the adjustments and the distribution of goods to ensure accuracy and control

Secondary Duties and Responsibilities:

Collaborates with Sr VP Supply Chain with the identification and implementation of strategically located warehouse operations partnered with MSC or as AIS standalone branch warehouses both domestically and internationally.

Identifies the human and equipment capital to effectively and efficiently run VMI, discrete, and OEM goods from these warehouses

Coordinates with another Director of Ops when standing up new facilities/warehouses to incorporate wireless warehouse and technology and a different Dir of Operations for any VMI program requirements

Collaborates with all departments to resource Continual Improvement projects (including Lean Kaizen Events), monitor the progress of Continual Improvement projects across all functional areas within AIS and meets regularly with champions, business owners and Continual Improvement Professionals across all to stay abreast of all issues.

Develops and maintains relationships with partner companies to continuously incorporate lessons learned and best practices into AIS’s program.

Education/Experience required for position:

Bachelor’s Degree in Business/Operations Management, Industrial/Manufacturing Engineering or equivalent is required

Minimum 5 years Managerial Experience

Proven record of operational control and results

Black Belt/Lean Kaizen

Skills required for position:

Excellent verbal and written communication skills

Effective problem identification and solving skills

Mission focused, deadline-oriented

Organizational Structure

Information gathering and analyzing abilities

Management of personnel

The ability to recognize and react to changes in operations and technology

Good persuasive and negotiating skills

Exceptional training – coaching skills

Project Management Skills


Tools/Knowledge required for position:

Microsoft Office – Excel, PowerPoint and Project Management

ERP - Prophet 21

Logistics Knowledge

Lean Management

Laptop Computer - Provided

Cell Phone - Provided

Why MSC  

People. Collaboration. Insight. That’s how you build something that works.

MSC Industrial Supply Co. is a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75 years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. 

We care about our associates and have programs in place to help our 6,500 team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.  

Nearest Major Market:

Grand Rapids

Apply now »

Company info

MSC Industrial Direct Co., Inc.
Website :

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