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Operations Director - National Harbor

National Harbor, MD, United States

Posted on
Apr 08, 2021

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u003cpu003eAs the Operations Director, working with and under the direction of the General Manager, you will u0026nbsp;ensure efficient and effective operations of the center while maintaining positive and productive relationships with vendors, tenants, shoppers and the local community. u0026nbsp;Understanding operational methods and the need to increase profitability, you will keep common area costs under control ultimately helping make Tanger a First Choice destination and best in class shopping experience.u003c/pu003enu003cpu003eIn this role, you are a team leader, role model, and overall business manager.u0026nbsp;u0026nbsp; Youu0026rsquo;re a critical thinker who supports strategies and processes using a customer-centric mindset. Income producing activities are key to your role as you operate a clean, well maintained, attractive, well-lit and safe outlet center.u003c/pu003enu003cpu003eWe will look to you to champion improvements, tackle problems, and demonstrate leadership.u0026nbsp; If you are an enthusiastic individual who thrives in a challenging, forward thinking, and fast-pace team environment, then this is the job for you.u0026nbsp; Tanger Outlets offers a dynamic learning environment with opportunities to advance and learn alongside accomplished business leaders.u0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eWe offer excellent benefits for our full-time team members, to list a few:u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eCompetitive salaryu003c/liu003enu003cliu003eMedical, Dental, and Vision coverageu003c/liu003enu003cliu003e401(k) with generous matchu003c/liu003enu003cliu003ePaid PTO, Holidays and Bereavement Leaveu003c/liu003enu003cliu003ePaid volunteer hoursu003c/liu003enu003cliu003eTuition Reimbursementu003c/liu003enu003cliu003eWellness Incentivesu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eHow can you contribute to what we do?u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eIn this role you will have overall accountability for the operations of the shopping center, have a thorough understanding of, and ability to manage mechanical systems, construction practices, preventative maintenance and government regulations.u003c/liu003enu003cliu003eYou will administer the physical operations of the center, oversee general and preventative property maintenance, construction coordination, public safety, housekeeping and other contracted services.u003c/liu003enu003cliu003eWith a forward thinking approach, you will assist the General Manager in developing a comprehensive strategic business plan, budget, and 5 year capital plan that maximizes property NOI and enhances the real estate asset. Being sure to provide frequent updates to the GM, you will complete monthly financial forecasts managing real time revenue and expense positions,u003c/liu003enu003cliu003eUsing your strong project management skills, you will forecast property expenses, manage capital projects, prepare operational reports, assist with specialty leasing and marketing programs, and identify and resolve HR issues in conjunction with company policies and under direction of the GM. This position will focus on fine tuning operational methods for the center while improving Net Operating Income (NOI) and maintaining Tangeru0026rsquo;s high standards of performance at the property.u003c/liu003enu003cliu003eYou will actively participate in and maximize profit center performance related to Short Term Leasing, Fixed CAM, Utilities, Waste Handling and Parking Services as applicable.u003c/liu003enu003cliu003eUnderstanding the operation and maintenance of all systems (including, but not limited to lighting controls, electrical, irrigation controls, alarm, solar, etc.), you will provide training to the team at site/center and other centers as assigned.u003c/liu003enu003cliu003eIt is up to you to ensure restrooms, common areas and grounds are maintained within acceptable standards and provide additional training/guidance as required.u003c/liu003enu003cliu003eYou are responsible for leading procurement initiatives and reviewing associated invoices to ensure accuracy.u003c/liu003enu003cliu003eUsing your operational expertise, you will support enterprise initiatives related to sustainability efforts in reducing centeru0026rsquo;s carbon footprint. Continually evaluating any potential rebate programs, you will maximize energy efficiency programs.u003c/liu003enu003cliu003eYou will insure smooth and timely completion of any and all construction related projects, warranty items, and tenant construction issues by collaborating with the Tanger Construction Department and Tenant Coordinator.u003c/liu003enu003cliu003eYou will assist centers of like size and geographic area with Capital Projects, Operational Service Agreements, and Innovative Best Practices when assigned. This includes working with the management team to review of scopes, bids, contracts, and timelines. You will participate in walk throughs/inspections and assist the onsite team in tracking projects in project management systems.u003c/liu003enu003cliu003eEnsuring quality, competency and efficient operation within budget, you will employ and monitor performance of vendors and independent contractors.u003c/liu003enu003cliu003eMaintaining a preventative maintenance checklist for property repairs you will develop ongoing training programs for efficient and effective cleaning and maintenance procedures both at the site and at other centers as assigned.u003c/liu003enu003cliu003eWe will look to you to develop and maintain routine inspection and repair programs for major structural repairs such as roof systems, asphalt systems, sidewalks, etc. both at the site and at other centers as assigned. You will develop an effective landscaping program and ensure all tenants adhere to maintenance policies regarding HVAC equipment.u003c/liu003enu003cliu003eIt will be up to you to respond to all operational emergencies and manage operations during crisis situations. You will monitor the property for safety violations and potential safety concerns, enforce security/safety policies and procedures, monitor and maintain all fire suppression systems, fire alarm and burglar alarm systems, and work with law enforcement agencies to ensure a safe shopping and work environment.u003c/liu003enu003cliu003eKeeping safety of shoppers and employees at the forefront of your mind, you will ensure compliance with all Tanger Hazard Prevention and risk mitigation policies and programs, develop and maintain traffic control systems, and develop and maintain effective OSHA compliance programs.u003c/liu003enu003cliu003eCustomer-centric and community oriented, you exhibit a positive attitude and enthusiastically share the excitement of Tanger Outlets with shoppers, vendors, and our retailers. You will visit and communicate with each store on a regular basis, participate and assist in scheduled managersu0026rsquo; meetings, and represent Tanger at community events and professional organizations.u003c/liu003enu003cliu003eYou will support the centeru0026rsquo;s holiday activities, special events, programs, and short-term leasing, etc.u003c/liu003enu003cliu003eEnsuring housekeeping standards are maintained and tenants are pleased with appearance of the center, you will assist store management with any facility related problems.u003c/liu003enu003cliu003eYou will take an active role in weekly meetings with management and staff and in conjunction with the GM, develop effective employee training and team building programs. Partnering with the Human Resources Department, you will assist the GM with compliance of all HR policies and procedures.u003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eWhat skills are necessary for success?u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eYou naturally use independent judgment, critical thinking and prioritization to understand changing business needs.u003c/liu003enu003cliu003eYou possess the ability to identify areas of ambiguity and think strategically to make decisions within established policies and guidelines.u003c/liu003enu003cliu003eYou have management/supervisory experience and demonstrated leadership capacity, including the ability to mentor, influence and motivate others.u003c/liu003enu003cliu003eYou are an exceptional communicator with a passion for people with strong interpersonal skills and are comfortable working in a team-oriented environment. Building team relationships to increase performance, cohesion, and engagement is important to you.u003c/liu003enu003cliu003eWith a strong focus on innovation, you can identify underperforming metrics and inefficient processes, and develop strategies that leverage company programs, tools, and resources to improve and grow sales and traffic.u003c/liu003enu003cliu003eYou will provide support with tenant visits, market analysis, and tenant turnover. You are able to support tenant build outs, expansions and capital projects, and easily set priority of repairs for approved projects.u003c/liu003enu003cliu003eYou are comfortable negotiating contracts and overseeing performance of independent contractors and vendors to ensure competency and efficient operation within budget.u003c/liu003enu003cliu003eBecause you easily relate to others, you can be trusted to build relationships with tenants. You are comfortable overseeing adherence to lease covenants (hours of operation, HVAC maintenance, window signage, and store cleanliness).u003c/liu003enu003cliu003eExceptional organizational and time management skills are strong for you and you can prioritize and manage multiple high-level projects with timelines.u003c/liu003enu003cliu003eYou are proficient in Microsoft Word, Excel, PowerPoint and able to quickly learn Tanger systems.u003c/liu003enu003cliu003eWorking a flexible schedule to accommodate business needs, including holidays, is no problem.u003c/liu003enu003cliu003eYour education and experience include: u0026nbsp;A bacheloru0026rsquo;s degree in business or related discipline and 5-7 years of operations management experience.u0026nbsp; Experience in commercial real estate or a retail environment is preferred.u003c/liu003enu003cliu003eYou are able to travel via commercial airlines and maintain a valid driveru0026rsquo;s license to operate your own vehicle or rental car in a safe manner. This position requires up to 15% travel.u003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eWho will you work with?u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eYour role includes working with RVP-Operations, Leasing department, Construction department, Accounting department, management teams, maintenance teams, tenants, and shoppers. You will collaborate with your team as well as corporate office staff located at our headquarters in Greensboro, North Carolina.u003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003ePartner with Tanger Outlets and be a part of our extraordinary team!u003c/strongu003eu003c/pu003enu003cdiv style=u0022text-align: left;u0022u003enu003cpu003e**MEMBERS ONLY**SIGN UP NOW***.. (NYSE: SKT) is a leading operator of upscale open-air outlet centers that owns, or has an ownership interest in, a portfolio of 36 centers. Tangeru0027s operating properties are located in 20 states and in Canada, totaling approximately 13.6 million square feet, leased to over 2,500 stores operated by more than 500 different brand name companies. The Company has more than 40 years of experience in the outlet industry and is a publicly-traded REIT. For more information on Tanger Outlet Centers, call 1-800-4TANGER or visit the Companyu0027s website at u003ca href=u0022****target=u0022_blanku0022 rel=u0022noopeneru0022u003ewww.tangeroutlets.comu003c/au003e.u003c/pu003enu003cpu003eTanger Outlets has a fast-paced, entrepreneurial culture that values a diverse workforce. With an emphasis on diversity, Tanger is proud to be an Equal Opportunity Workplace. All employment decisions are based on qualifications, merit, and business need.u003c/pu003enu003c/divu003enu003cpu003eu003cimg src=u0022****width=u0022103u0022 height=u002225u0022 alt=u0022u0022 /u003eu0026nbsp;u0026nbsp; u003ca href=u0022****target=u0022_blanku0022 rel=u0022noopener noreferreru0022u003eE-Verifyu003c/au003eu0026reg; is a registered trademark of the U.S. Department of Homeland Securityu003c/pu003enu003cpu003eEOE. Drug Free Workplace. A background check will be conducted for this position. Tanger Management, LLC participates in E-verify.u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003e,EqualOpportunityEmployerDescription:null,PayTransparencyPolicyStatement:null,MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:true,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:488b307f-ccfb-4aaf-e789-f50f6e1d3253,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2021-04-08T19:39:34.578Z,InternalPostedDate:null},{JobBoardId:738e00c4-5a68-660e-801c-385760e6208c,PublishedInternal:true,PublishedExternal:false,ExternalPostedDate:null,InternalPostedDate:2021-04-08T19:39:34.578Z}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null,CompensationAnnualMinimum:null,CompensationAnnualMaximum:null,CompensationHourlyMinimum:null,CompensationHourlyMaximum:null,CompensationCurrency:null});

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