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Job Details

Area Director of Operations Clinical and Patient Experience- TX / AR

Company name
Intrepid USA Healthcare Services

Little Rock, AR, United States

Employment Type

Healthcare, Nursing, Operations, Manager

Posted on
Mar 03, 2021

Valid Through
Jun 16, 2021

Apply for this job


Intrepid USA - Our vision makes a difference:
We are a top 10 national home healthcare company with an overall 50 year history of excellence driving our future vision forward.  We are putting a dent in the homecare universe through our commitment to providing affordable, personalized, patient and family centered medical home healthcare, home hospice, private duty homecare and independent living support services delivered in a concierge style, on-demand to create an exceptional patient experience.  What makes our vision different:

Culture driven by servant based leadership with an inverted organization chart. Our clinical teams are at the top and our CEO is at the bottom supporting our organization
Our Care Centers are not franchises. We have a National Support Center helping our Care Center leaders manage and drive their local \u201cfamily business\u201d style of operations, clinical and patient experience
Our teams manage their local Care Centers where they are embedded in the fabric of the communities they serve
We are committed to caring for our patients just as if they were our family

Why working here is awesome:

Industry leading online training system and modules for continuing education thru Intrepid University
Clinician centric WellSky EHR to improve clinical documentation quality and patient care
Competitive pay with healthcare, dental, vision, pharmacy, Flexible Spending Account, Dependent Care Account benefits with affordable premiums for Full-time team members
401K for Full, Part-time and PRN team members
Supportive time away through PTO time and company paid holidays for Full-time team members
Mobile benefits access, 24 hour NurseLineSM, Teladoc access, health education library and health cost estimator for Full-time team members.
Company paid Life Insurance up to $50K and AD&D insurance with the option of additional affordable voluntary life and AD&D available for Full-time team members.
Short and long term disability insurance available at affordable rates for Full-time team members.
Talent science that improves the quality of our talent acquisition, recruiting process and team members

Great work you\u2019ll do here:
The Area Director of Operations, Clinical, & Patient Experience (ADO) is responsible for overseeing the operations of the Home Health providers within an area.  The ADO will work closely with the Administrators and Area Patient Advocates on matters involving agency operations and sales.  This position will direct special projects, collaborate with the National Support Center Directors and Administrators on development of procedures and systems to achieve delivery of client care services in conjunction with goals and financial objectives.

Provides support to agencies in achievement of identified clinical and operational goals
Ensures participation in performance improvement activities
Ensures effective and ongoing, on-the-job training of agency administrators/executive directors
Provides coaching and counseling and makes appropriate developmental and salary adjustment recommendations
Prepares reports to update leadership on project status, issues, achievements, etc.
Ensures and coordinates communications and information flows between National Support Center and operations within assigned region
Acts as an advocate for the Intrepid agencies and support center to improve the overall operations
Collaboration with the Area Patient Advocate leader on marketing, sales, and census development
Supporting the organization by serving as Acting Administrator/Executive Director, when needed
Monitors compliance with state and federal regulations and Intrepid standards, in collaboration with the VP of Operations, Compliance and People Engagment departments
Monitor and maintain quality products and programs which adhere to Intrepid mission and principles in all national branches
Coordination and communication of the budget preparation and implementation
Knowledge of Performance Improvement Process/OBQI
Ability to travel as required
Completes other assignments and duties as requested and assigned to accomplish the goals and objectives of the Company

What we\u2019ll love about you:

Passion and commitment to clinical excellence, quality and integrity
Embracing and leading the patient care mission through providing an exceptional patient experience
Positive attitude and ability to fit in as a collaborative team member for patient care
Excellent interpersonal communication and patient/family engagement skills
Commitment to clinical documentation excellence and quality along with ability to educate and inspire others
High energy, focus, work ethic, motivation and commitment to lifelong learning and growth
Flexibility with diverse clients, cultures, and environments allowing you to provide excellent care
Ability to demonstrate clinical skills in both a collaborative and solo contributor capacity
Proficiency with federal, state and governing agency regulations
Participates in continued clinical and in-service education, as well as professional training required by law
Knowledge and comfort level working with technology and enterprise wide support systems and tools
Successful management of a high volume of work, changing priorities as needed
Appropriate judgment and critical thinking in decisions that requiring consideration of regulatory compliance, customer service, patient welfare and company interests
Outstanding presentation, writing and communication skills
Promotes the agency through positive representation and communication of its services
Strong ability to be the public face of the organization, and serve as an advocate for Home Healthcare, Home Hospice and other service lines
Creative thinker who embraces thought leadership
Capable of making challenging decisions and willing to take responsibility for them.
Three (3) years\u2019 experience in operations management
Two (2) years recent multi-site home health experience
Baccalaureate/Master Degree is Nursing
Current Registered Nurse licensure (in good standing) in the state(s) of practice
CPR Certification
Valid driver\u2019s license and automobile insurance

Company info

Intrepid USA Healthcare Services
Website :

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