Operations Support Supervisor

Profile

\u003cp\u003eJob Summary: This position is responsible for supervising the Operations Support team within the Centralized Product Support department. Key responsibilities in this role include 1) Oversight of the successful quoting and growth of TM\u0026amp;R, rebuild, and component repair jobs; 2) Consistency in Standard Jobs pricing and execution; 3) Implementation and maintenance of product support contracts and agreements; 4) Effective management of merchandising programs in order to maintain and increase Holt\u0026rsquo;s market share; 5) Supporting and enhancing the EP National Account business. \u003cbr /\u003eThe incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company\u0027s mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development. \u003cbr /\u003e\u0026nbsp;\u003cbr /\u003eEssential Functions: \u003cbr /\u003e\u0026bull; Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS) \u003cbr /\u003e\u0026nbsp;\u003cbr /\u003e\u0026bull; Models, promotes, reinforces, and rewards the consistent use of HOLT\u0026rsquo;s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission\u003c/p\u003e
\u003cp\u003e\u0026bull; Oversees the implementation and administrations of organizational functions and processes, ensuring that they are completed accurately, on time, and in compliance with established policies and regulations \u003cbr /\u003e\u0026nbsp;\u003cbr /\u003e\u0026bull; Tracks processes, preparing reports for leadership detailing progress and quality of departmental actions and provides proactive recommendations \u003cbr /\u003e\u0026nbsp;\u003cbr /\u003e\u0026bull; Monitors team or department efficiency and ensures that output meets expectations and provides timely coaching/feedback as needed\u003c/p\u003e
\u003cp\u003e\u0026bull; Ensures the training and development of a dedicated workforce while seeking to provide opportunities for career growth, coaching, and guidance for each individual\u003c/p\u003e
\u003cp\u003e\u0026bull; Works collaboratively with key partners throughout the organization to achieve strategic goals\u003c/p\u003e
\u003cp\u003e\u0026bull; Successfully manages and executes on the National Electric Power Agreements \u003cbr /\u003e\u0026nbsp;\u003cbr /\u003e\u0026bull; Supervises the Standard Jobs program in support of Product Support Operations\u003c/p\u003e
\u003cp\u003e\u0026bull; Effectively communicates and collaborates with key partners throughout the organization with a focus on achieving strategic goals and meeting the projected financial and budgeted benchmarks \u003cbr /\u003e\u0026nbsp;\u003cbr /\u003e\u0026bull; Supervises support services in a manner that improves operational effectiveness and maximizes the time and service capabilities of customer-facing resources \u003cbr /\u003e\u0026nbsp;\u003cbr /\u003e\u0026bull; Effectively communicates daily with their teams, internal customers, and external customers to ensure the highest level of service and satisfaction \u003cbr /\u003e\u0026nbsp;\u003cbr /\u003e\u0026bull; Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards\u003c/p\u003e
\u003cp\u003e\u0026bull; Performs other duties as assigned\u0026nbsp;\u0026nbsp;\u0026nbsp;\u003c/p\u003e
\u003cp\u003eKnowledge, Skills, and Abilities:\u003c/p\u003e
\u003cp\u003e\u0026bull; Strong knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources\u0026nbsp;\u003c/p\u003e
\u003cp\u003e\u0026bull; Strong technical aptitude and understanding of the industry\u003c/p\u003e
\u003cp\u003e\u0026bull; Ability to work on multiple projects and deal effectively with customers, employees, team members, and management \u003cbr /\u003e\u0026nbsp;\u003cbr /\u003e\u0026bull; Excellent oral and written communication skills \u003cbr /\u003e\u0026nbsp;\u003cbr /\u003e\u0026bull; Exceptional organizational, time management, and multi-tasking skills \u003cbr /\u003e\u0026nbsp;\u003cbr /\u003e\u0026bull; Ability to utilize computers including intermediate to advanced knowledge of Microsoft Office to include Excel, Word, and PowerPoint and other programs used by the department\u003c/p\u003e
\u003cp\u003e\u0026bull; Strong human relation and communication skills, both written and verbal in order to diffuse high pressure and conflict situations \u003cbr /\u003e\u0026nbsp;\u003cbr /\u003e\u0026bull; Willingness and passion for leadership and development of self and others \u003cbr /\u003e\u0026nbsp;\u003cbr /\u003e\u0026bull; Uses logic, reasoning ,creative and dynamic application of solutions, conclusions or approaches to problems \u003cbr /\u003e\u0026nbsp;\u003cbr /\u003e\u0026bull; Ability to read, analyze, create and interpret common business information, reports, and documents \u003cbr /\u003e\u0026nbsp;\u003cbr /\u003e\u0026bull; The ability to listen to and understand information and ideas presented through spoken words and sentences \u003cbr /\u003e\u0026nbsp;\u003cbr /\u003e\u0026bull; Ability to work independently as well as part of a diversified team \u003cbr /\u003e\u0026nbsp;\u003cbr /\u003eEducation and Experience: \u003cbr /\u003e\u0026nbsp;\u003cbr /\u003e\u0026bull; Six years of job-related experience required; seven or more years preferred \u003cbr /\u003e\u0026nbsp;\u003cbr /\u003e\u0026bull; High school diploma or equivalent required; additional specialized/technical training or some college courses preferred \u003cbr /\u003e\u0026nbsp;\u003cbr /\u003eSupervisory Responsibilities: \u003cbr /\u003e\u0026nbsp;\u003cbr /\u003eThis position directs and manages the employees within Centralized Product Support Operations. Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. \u003cbr /\u003e\u0026nbsp;\u003cbr /\u003eTravel:\u0026nbsp; \u003cbr /\u003e\u0026nbsp;\u003cbr /\u003e\u0026bull; Up to 30% travel may be expected \u003cbr /\u003e\u0026nbsp;\u003cbr /\u003ePhysical Requirements:\u003c/p\u003e
\u003cp\u003e\u0026bull; This position involves extended periods in a stationary position; additionally, the occasional movement inside the office to access office machinery, file cabinets, etc. \u003cbr /\u003e\u0026nbsp;\u003cbr /\u003e\u0026bull; Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina \u003cbr /\u003e\u0026nbsp;\u003cbr /\u003e\u0026bull; This role frequently communicates with others, must be able to exchange accurate information in these situations\u003c/p\u003e
\u003cp\u003e\u0026bull; This role routinely uses standard office equipment such as computers, phones, and photocopiers\u003c/p\u003e
\u003cp\u003eWork Environment:\u003c/p\u003e
\u003cp\u003e\u0026bull; This job is generally performed in a professional office; in environmentally controlled conditions, operating computer, manual dexterity, talking, hearing, and repetitive motion \u003cbr /\u003e\u0026nbsp;\u003cbr /\u003e\u0026bull; Frequently works at a fast pace with unscheduled interruptions\u003c/p\u003e
\u003cp\u003e\u0026nbsp;\u003c/p\u003e,EqualOpportunityEmployerDescription:Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities,PayTransparencyPolicyStatement:The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c),MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:true,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:1f73f4bb-751f-45f6-aff8-023a68e19b58,PublishedInternal:true,PublishedExternal:true,ExternalPostedDate:2021-01-07T22:46:43.744Z,InternalPostedDate:2021-01-07T22:46:43.744Z}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null});

Company info

HOLT Texas, Ltd.
Website : http://www.holtcat.com/