Sales Enablement Associate Manager

Profile

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The Sales Operations Enablement Manager will be responsible for leading the customer acquisition and retention business projects within the Sales Operations channel. This individual will be responsible for delivering revenue and business growth solutions within the Home Sales & Services area each year as defined in business team annual financial goals. This position will also lead unique technology focused partnerships and provide strategic vision needed to enable the customer experience both in the Home and Digital.

Key Responsibilities
Strategy & Ideation Designing solutions that allow the Sales Operations channel to acquire new customers via alternative channels & partnerships
Key contributor to annual and long-term strategy development and planning
Think critically and proactively address concerns to optimize CRM functions and customer communications
Knowledgeable of competitive landscape and conduct competitive analysis when needed
Support and monitor implementation of Customer Relationship Management strategies, identifying ways to improve customer engagement and acquisition
Ability to craft a strong business case with financial objectives to gain approval and prioritization for initiatives
Run the Business and Optimize Create and improve upon customer retention strategies to drive loyalty and repeat purchase behavior within **MEMBERS ONLY**SIGN UP NOW***. Home
Lead end to end business partnerships through account management, cross functional meetings, partnership/vendor meetings, defining reporting, and analytics
Review customer experience and make recommendations to optimize performance on an ongoing basis
Efficiently and effectively push projects forward to ensure expedient strategy execution
Cross-Functional Partnerships Partner with internal/external teams in developing & designing customer acquisition programs through alternative channels (commercial, B2B2C, vendor partnerships, etc.)
Work with cross functional teams to identify existing solutions and brainstorm innovative solutions
Embrace “customer-obsession” culture by listening to customer feedback and partnering with the customer office to ensure optimal end-to-end customer journeys
Mapping out business processes and training out to cross-functional partners
Project Management support to identify timelines and keep projects on-track to deliver published launch dates
Advanced understanding and ability to navigate the enterprise across business groups and capabilities
Leadership Be a leader across the team and mentor to team planner by providing direction and leading without authority
Communicate frequently with Executive leadership with the ability to tailor message to audience and level
Ability to change course quickly to align with enterprise initiatives while bringing others along in the journey
Proactive and self-starting while comfortable with ambiguity
Basic Qualifications
5 years or more developing and executing strategic initiatives that drive business goals
3 years or more indirectly leading teams
3 years or more in Services, Merchant, Retail or related experience
1 year or more of experience in MS Office, Excel and PowerPoint
Strong negotiation skills and ability to influence w/out direct authority in a highly matrixed organization
Excellent communication skills, highly organized, demonstrates proactiveness and agile

Company info

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