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Job Details

Creative Operations Director

Framingham, MA, United States

Posted on
Apr 10, 2021

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Job Information
Creative Operations Director
This team: Building the future of our brand
Staples US Retail is assembling an internal creative team of strategic thinkers, collaborators and storytellers to help us continue to share our evolution to Staples Connect and define Staples stores as the working and learning destination for local communities. This nimble, collaboration-oriented team of designers, writers, creators, producers and project managers will work shoulder-to-shoulder with marketers, merchants, strategists, product owners and external creative teams to develop compelling content and build engaging store, digital and marketing experiences for our customers. We’re looking for resilient change agents who embrace a growth mindset — individuals motivated to learn and expand their capacity, passionate about the customer and who are comfortable challenging norms.
This role: Analytical project management leadership
Reporting to the Head of Creative, the Creative Operations Director is responsible for managing the efficient department workflow, capacity planning, end-to-end processes, project management and business operations of the internal creative team for Staples USR. The Creative Operations Director provides coaching and development to a team of operations professionals including project management resources. This role is ultimately responsible for creative systems and technology solutions including the project management tools, digital asset management of creative assets created in-house and externally, and others that may be required to successfully run the operations of an in-house creative team. Also included is the vendor relationships and management for those technical resources.
The Creative Operations Manager takes the lead in financial management, setting requirements for estimating and reporting standards to keep clients up to date and accounts on track. In addition, this role takes the lead in establishing relationships with creative talent partners in order to manage freelance staffing needs. This position is responsible for leading the analysis and reporting on team data to proactively find areas of opportunity and improvement for efficient workflow, automation, efficiency, productivity, cost savings and first-in-class creative execution.
As a working manager, the Creative Operations Director will also support the organization through project management functions — leading project management for high-visibility campaigns and initiatives.
Key Responsibilities
Set up, lead, and continuously improve the operations of the creative team including but not limited to: processes, standard operating procedures, onboarding procedures for staff and clients, technology systems and vendor management, financial management, and reporting strategies
Encourage individuals to deepen existing or develop new skills to improve performance
Establish a service-oriented mentality across the project management team
Provide team proper recognition for team member contributions
Support department leadership as part of a collaborative creative leadership team
Develop and manage learning and development roadmap/calendar for operations team
Actively manage client relationship and workload alignments across the staff
Educate clients and staff on cost savings opportunities
Manage direct reports through performance reviews, regular one-on-one development meetings and workload balancing
Project Management
Build, manage, analyze and propose operational changes based on analysis of department data to increase effectiveness and efficiencies
Advise on brief design, structure and process
Manage and advocate for technology needed to support department services
Identify, recommend and implement automation strategies to replace manual and repetitive tasks
Analyze and forecast demand and capacity to support staffing needs such as temp hiring, temp layoffs, attrition, hiring plans and general workload planning
Prepare reporting and metrics dashboards related to time tracking, quantity and status of projects, team capacity and effectiveness, tiering, cycle times, expense budgets and other relevant data
Balance weekly workload across creative resources
Manage department temp staffing budget and work with functional leaders to analyze need and assign talent
Contribute to the annual client budgeting process, which includes working with finance, department leaders and client groups
Serve as an analytic generalist to support data queries from internal team members and clients regarding creative operations
Serve as owner for internal time tracking and project management, including analyzing, designing and managing enhancement requests
Leverage technology to gain efficiencies and improve communications within the team and with clients
Facilitate maintenance of complete, centralized records of all comments and approval at the job level for tracking and filing purposes and pull past jobs for reference, auditors and/or other legal/business review needs
Staff Development
Work to improve the team’s performance by pursuing opportunities for continuous learning/feedback
Constructively help and coach team in their professional development through informal and formal feedback sessions (i.e., performance reviews) as appropriate
Demonstrate a real sense of caring for the team’s professional and personal well being
Plan regularly scheduled one-on-one time for personal coaching and mentoring for relationship managers
Implement and refine a project management “toolkit” (methodologies, templates and tools)
Help new Project Managers to understand overall project management processes and department partnerships
Exhibit a “can-do” approach and inspire and motivate associates to excel
Foster a team spirit that is reflective of their collective personalities
Nurture a culture that is fun to work in and help build an open creative community
Proactively address staff performance issues
Allow team to work autonomously without micro-direction
Skills & Knowledge Requirements
Entrepreneurial spirit and the desire and expertise to aggressively build a best-in-class in-house creative team
Substantial knowledge and understanding of the creative process—print, digital, video and production capabilities
Meticulous attention to detail with demonstrated ability for accuracy and thoroughness
Superior time management, project management, organizational and leadership skills
Ability to influence, manage and drive action in on-time and accurate execution of deliverables
Works well in collaborative creative environments as well as independently
Proactive, decisive and adept at crisis management
Operates effectively in a fast-paced, deadline-driven environment
Demonstrated ability to lead cross-functional teams/efforts and effectively develop team members
Strong leadership, analytical, verbal, written communication, presentation and interpersonal skills
Ability to own complex project and process management initiatives
Ability to analyze quantitative and/or qualitative data
Ability to work well with a variety of constituencies and comfortable managing senior management to outcomes
Superior customer service ethic
Willingness to be flexible to project needs; available to work long days and weekends as needed
Education & Experience Requirements
Bachelor's degree required, Masters or MBA preferred
Minimum of 10 years experience in creative services roles
Project Management certifications preferred
Experience working within an in-house creative services group or external agency in a management and/or operations role
Experience with automated workflow tools required and DAM systems preferred
Proficient in Microsoft Office Suite (Adobe Acrobat preferred)
Working knowledge of Adobe Creative Suite preferred
Click to learn more about the employee benefits, programs and perks offered at Staples. (****(2).pdf)
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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