Location
Waco, TX, United States
Posted on
Feb 28, 2022
Profile
GAUMARD is looking for a dynamic, high energy, self-starter, who lives and breathes customer service to join our Waco, Texas facility. u00a0rnWHO WE ARE:rnrn**MEMBERS ONLY**SIGN UP NOW***. Company is a world leader in the design, engineering, and manufacturing of health care simulation products. For more than 70 years, our simulators have been used for training worldwide by the military, emergency medical services, major teaching hospitals, and nursing schools. Gaumard products have been recognized for their innovation in simulation in the pre-hospital, obstetrics and gynecology, surgical and nursing care segments. u00a0 u00a0 u00a0rnWHO YOU ARE:u00a0rnThe Customer Experience Representative is an excellent communicator. Their primary function will be to assist customers with new purchases, issues, and other related resources. The Customer Experience Representative will be reaching out to customers proactively to gain feedback on Gaumardu2019s products and services. Constant communication with other internal teams, such as, sales, technical support, and marketing is a staple function of this positionrnWHAT YOU WILL DO:rnrnTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.u00a0rnrnu2022u00a0 u00a0u00a0Welcome and onboard new Gaumard customersrnu2022u00a0 u00a0u00a0Actively follow up with customer base post purchases, services rendered and support interactionsrnu2022u00a0 u00a0u00a0Arrange and schedule Preventive Maintenance services for customersrnu2022u00a0 u00a0u00a0Research and respond to customer inquiries and requestsrnu2022u00a0 u00a0u00a0Provide introductory information to customers for newly purchased productsrnu2022u00a0 u00a0u00a0Direct customers to appropriate channels where necessary to resolve queries and concernsrnu2022u00a0 u00a0u00a0Become familiar with product line up and services providedrnu2022u00a0 u00a0u00a0Use product knowledge and understanding of company departments, services and practices to resolve customer issuesrnu2022u00a0 u00a0u00a0Work with various departments and teams to find appropriate solutions/customer actionsrnu2022u00a0 u00a0u00a0Carry out clerical duties such as answering phones, responding to emails and document preparation.rnu2022u00a0 u00a0u00a0Performs other duties as required. u00a0rnWHAT YOU'LL NEED:rnu2022u00a0 u00a0u00a0Bacheloru2019s degree in business, communications or related field; OR High school diploma plus 3 years customer service experience; or equivalentrnu2022u00a0 u00a0u00a0Must be able to communicate effectively in English. Both written and verbalrnu2022u00a0 u00a0u00a0Bilingual Spanish is a plusrnu2022u00a0 u00a0u00a0Must be organized and able to provide detailed reportsrnu2022u00a0 u00a0u00a0Must be able to follow guided prompts where appropriaternu2022u00a0 u00a0u00a0Must possess excellent customer relations skillsrnu2022u00a0 u00a0u00a0Must be good listenerrnu2022u00a0 u00a0u00a0Must display a positive helpful attitude at all times when dealing with customersrnu2022u00a0 u00a0u00a0Must possess ability to diligently record customer feedbackrnu2022u00a0 u00a0u00a0Must be familiar with standard office software packages such as Microsoft Officernu2022u00a0 u00a0u00a0Familiarity with SAP is a plusrnu2022u00a0 u00a0u00a0Excellent communication skills.rnu2022u00a0 u00a0u00a0Ability to work without supervision.rnPHYSICAL/MENTAL REQUIREMENTS:u00a0rnu2022u00a0 u00a0u00a0Ability to express and exchange ideas and information in both written and verbal formats to convey detailed instructions with accuracy.rnu2022u00a0 u00a0u00a0Ability to communicate (read and write) effectively in a business environment.u00a0rnu2022u00a0 u00a0u00a0Ability to follow procedures and instructions.rnu2022u00a0 u00a0u00a0Ability to sit at a desk for long periods to assemble documentation and record data.rnu2022u00a0 u00a0u00a0Ability to walk the facilities to collect necessary data.rnu2022u00a0 u00a0u00a0Ability to lift, pull, push and carry objects and supplies (up to 75lbs).rnu2022u00a0 u00a0u00a0While performing the duties of this job, the employee is regularly required to sit and use his/her fingers. u00a0rnu2022u00a0 u00a0u00a0Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.rnu2022u00a0 u00a0u00a0Ability to exercise independent judgment in determining how to conduct assigned tasks.u00a0rnu2022u00a0 u00a0u00a0Should possess excellent eye-to-hand coordination and manual dexterity. u00a0rnu2022u00a0 u00a0u00a0The employee is interchangeably required to sit, stand, and walk.rnSAFETY REQUIREMENTS:u00a0rnu2022u00a0 u00a0u00a0Report safety hazards immediately to the supervisor or safety manager.rnu2022u00a0 u00a0u00a0Immediately report incidents involving injury, illness, or property damage.rnu2022u00a0 u00a0u00a0Wear appropriate PPE, including eye protection, face masks, and hand protection as instructed by the immediate supervisor.rnu2022u00a0 u00a0u00a0Comply with all company safety policies, procedures, and rules.rnu2022u00a0 u00a0u00a0Refuse any unsafe task or operation.rnu2022u00a0 u00a0u00a0Participate in safety meetings and training.rnu2022u00a0 u00a0u00a0Be constantly aware of their personal safety and that of their coworkers.rnCONDITIONS:u00a0rnu2022u00a0 u00a0u00a0Indoors, controlled temperature office and workshop environment.rnu2022u00a0 u00a0u00a0The noise level in the work environment is usually quiet to moderate due to office machinery, telephones, and employees that approach the department.u00a0rnHours: Monday to Friday 8:00 AM to 4:30 PM must be willing and able to work some Saturdays or stay beyond scheduled shift if needed to meet business demands.rnThe above job description supersedes all previous descriptions. This job description is intended to be a tool to describe the primary purpose of the job and the KEY duties and responsibilities. This description does not state or imply that the functions listed above are the only tasks to be performed by the employee occupying this position. Management has the right to add to or change the job responsibilities at any time.rnWHAT YOU'LL RECEIVE AS A GAUMARD EMPLOYEE:rnrnrnCompetitive payrnHealth Benefits (Medical, Dental, Vision, Life)u00a0rnGenerous Paid Time Off (PTO)rn401k Retirement plan with 100% employer matching up to 5% of employee's contributionrn11 Paid holidays per yearu00a0rnCareer advancementrnJob stabilityrnrnOUR HIRING PROCESS:u00a0rnThank you for considering a career at **MEMBERS ONLY**SIGN UP NOW***.. Should you choose to complete an application, our HR team will review your resume and information. We are committed to matching candidates with the right job at **MEMBERS ONLY**SIGN UP NOW***..u00a0If you are a match for a current opening, you will receive a notification from our HR department to begin the interview process. Our hiring process involves an initial email or phone call requesting your interview availability. Currently, due to COVID-19, we are conducting virtual interviews via ZOOM. If you are not a match for a current position, your resume and application will be kept in our system for future opportunities. We encourage you to join our Talent Community for future career opportunities at **MEMBERS ONLY**SIGN UP NOW***..u00a0We try to make the hiring process as smooth as possible, however, we may experience delays from time to time. We appreciate your understanding.rnu00a0rnEqual Employment Opportunity Statement:u00a0**MEMBERS ONLY**SIGN UP NOW***. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: **MEMBERS ONLY**SIGN UP NOW***. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at **MEMBERS ONLY**SIGN UP NOW***. are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. **MEMBERS ONLY**SIGN UP NOW***. will not tolerate discrimination or harassment based on any of these characteristics. **MEMBERS ONLY**SIGN UP NOW***. encourages applicants of all ages. **MEMBERS ONLY**SIGN UP NOW***. will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
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