Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
Similar Jobs
Sales Support Associate - Boston
Bank of America Corporation
Boston, MA
Apply Now >
SENIOR OPERATIONS DIRECTOR
Compass Group LLC
Boston, MA
Apply Now >
Corporate Resident-Strategic Procurement Medical Device
Fresenius Medical Care Holdings, Inc.
Waltham, MA
Apply Now >
Senior Supply Chain Sales Consultant
Oracle Corporation
Burlington, MA
Apply Now >
Customer Support Operations Manager
NANTHEALTH, LLC.
Boston, MA
Apply Now >
View more jobs in Boston, MA
View more jobs in Massachusetts

Job Details

Sales Support Associate - Business Banking - Boston

Company name
Bank of America Corporation

Location
Boston, MA, United States

Employment Type
Full-Time

Industry
Sales, Operations, Finance

Posted on
Feb 01,2019

Valid Through
May 17,2019

Apply for this job






Profile

Job Description:

Responsible for supporting multiple client management teams in the sales, client on-boarding, relationship retention/deepening/satisfaction, deposit fulfillment, operational risk and Compliance processes. Regularly interacts with clients within the context of the relationship plan, identifies unmet client needs, and supports achievement of team or market goals in client delight, deepening, and retention, non-credit loss/fraud prevention, and revenue growth. Serves as point of contact for account openings/closings, primary escalation contact for service-related issues arising out of the contact center, and as liaison for clients in navigating the bank and connecting with various client team business partners and support centers. SSAs may also provide industry, prospecting, and client research support to the client team for use in the sales process and assist with sales presentation content development as requested. Responsibilities include ensuring client relationship data integrity (including primary responsibility for Navigator coverage and deal teams, client contact info, deal pipeline, industry/legal codes, and systems of record linkages timeliness, completeness, and accuracy), and coordinating Client Management Process (CMP) activities. Has primary responsibility for Customer Due Diligence processes by ensuring timely and accurate compliance to policy and regulatory requirements related to Anti-Money Laundering, Money Services Businesses, other high risk indicators or industries, and related Know-Your-Client activities. Possesses a strong client focus and awareness and understanding of the bank and operational aspects of the products and services used by clients. Must also possess good interpersonal, communication, time management, and teaming skills. Reports to the Sales Support Manager.

Position reports to Sales Support Manager. Regularly interacts with clients within the context of the client management process, identifies unmet client needs, and supports achievement of team or market goals in client delight and retention, non-credit loss prevention, and revenue growth. Serves as the initial point of contact for account openings/closings, primary escalation contact for service-related issues arising out of the service center, and as a liaison assisting clients with navigating the bank and interacting with various client team business partners and support centers.

Responsibilities include:

•Ensuring client relationship data integrity (accuracy, completeness, and timeliness of key data elements within LEO, Navigator, including pipeline, and systems of record)

•Coordination and execution of Client Management Process

•Pulse call execution - proactive client calls to gauge client satisfaction, identify cross sale opportunities, and increase client delight

Required skills:

- PC Proficient in Office Suite: Excel, PowerPoint and Word

- Excellent written and verbal communication skills.

- Familiarity with bank products, services operations, systems, policies, procedures for business/corporate clients.

- Strong client focus/direct client contact experience, excellent interpersonal, communication, presentation, organization and PC skills.

- Ability to multi-task and support various priorities are required.

Desired skills:

- Possess a combination of banking center leadership or Commercial or Business Banking or Premier relationship management or support experience, as well as Credit and/or Treasury sales servicing, or operations management experience.

4 year degree preferred

Posting Date

: 02/01/2019

Location

Boston, MA, 100 FEDERAL ST (MA5100),

- United States

Travel

: No

Full / Part-time

: Full time

Hours Per Week

: 40

Shift

: 1st shift

Company info

Bank of America Corporation
Website : http://www.bankofamerica.com

Company Profile
Bank of America Corporation, through its subsidiaries, provides various banking and financial products and services for individual consumers, small and middle market businesses, institutional investors, corporations, and governments in the United States and internationally. The company’s Consumer & Business Banking segment offers traditional and money market savings accounts, CDs and IRAs, checking accounts, and investment accounts and products, as well as credit and debit cards; and lending related products and services, working capital management, and treasury solutions. This segment provides its products and services through operating 5,100 banking centers, 16,300 ATMs, call centers, and online and mobile banking platforms. Its Consumer Real Estate Services segment offers consumer real estate products comprising fixed and adjustable-rate first-lien mortgage loans for home purchase and refinancing needs, home equity lines of credit, and home equity loans. The company’s Global Wealth & Investment Management segment provides investment and brokerage, estate and financial planning, fiduciary portfolio management, cash and liability management, and specialty asset management services; and retirement and benefit plan, philanthropic management, and asset management services. Its Global Banking segment provides various commercial loans, leases, commitment facilities, trade finance, real estate and asset-based loans, and consumer loans; treasury management, foreign exchange, and short-term investing options; and debt and equity underwriting and distribution, and merger-related and other advisory services. The company’s Global Markets segment offers sales and trading services for securities and derivative products in primary and secondary markets; market-making, financing, securities clearing, settlement, and custody services to institutional investor clients; and risk management products. The company was founded in 1874 and is based in Charlotte, North Carolina.

Similar Jobs:
Director of Operations
Location : Boston, MA
For 20 years, our client has been a leader in the wireless infrastructure industry. Specializing in Distributed Antenna Systems (DAS) they are seeking a Director of Operations to manage all aspects of operations & maintenance for ...
Description: The Procurement Operations System Administrator supports the organizations procure to pay tool (Coupa). The role will ensure the system is fully operational with limited system issues. The System Administrator will pe...
Director of Operations
Location : Boston, MA
For 20 years, our client has been a leader in the wireless infrastructure industry. Specializing in Distributed Antenna Systems (DAS) they are seeking a Director of Operations to manage all aspects of operations & maintenance for ...