San Antonio, TX, United States
The Business Process Analyst is responsible for effectively and efficiently creating process routines using Robotics Process Automation (RPA) software. The Business Process Analyst will be responsible for designing, coding, testing, documenting and implementing automated solutions for new or existing applications. Also responsible for the management, research and execution on projects and initiatives, or specific activities related to department processes and systems improvements and at the highest level of quality and customer service.
Work with business team to analyze and assess automation feasibility, translating business requirements into RPA technical design document
Configure automation processes as prescribed by internal Center of Excellence (COE) standards
Develop code/script to meet the defined design/solution approach
Ensure quality of coded components by performing end to end unit testing
Provide implementation and post production support for automated processes
Identify repetitive process and system issues, collaborating with other teams to implement process and technical changes to close gaps
Partner with business to identify opportunities for reuse of existing bot components to drive further organizational efficiencies
Keep current on latest in Robotic Process Automation, prioritizing personal development within existing RPA infrastructure while promoting broader awareness to emerging technologies
Support RPA COE in the creation and ongoing refinement of an appropriately tailored RPA solution that provides the optimum platform for rapid and repeatable delivery of automated processes
Ensure timely and comprehensive execution of process documents in compliance with RPA COE standards (to include Process Design documents, Technical Design documents, Workflow Diagrams, etc.)
Support the development of end-user documentation and training materials as required for new functionality and processes
Schedule and monitor execution of existing RPA processes, ensuring ongoing automation integrity, acceptable performance & troubleshooting
Support and drive change management of existing processes as per new requirements using a structured change control process
Provide a periodic scorecard to key stakeholders, communicating the ongoing value realized through RPA & manual efforts required to maintain
Bachelor’s Degree Required
Excellent written and verbal communication skills, including good client interaction skills with the ability to present technical details to a non-technical audience, as well as produce clear and concise written documentation
The aptitude to contribute to the evolution of methodologies and procedures in a controlled manner to continually improve a rapid and repeatable delivery channel
Advanced skills in Microsoft Excel including Macros, Power Query and Power Pivot
Experience with software modeling tools like MS Visio preferred
A self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team
The ability to work with a structured and methodical approach; aptitude for problem solving
Understanding of workflow based logic and the ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution
Demonstrated capability to lead, manage and complete multiple concurrent projects involving multiple stakeholders
This person must be able to work with the pressure of regular deadlines.
San Antonio, TX: 20880 Stone Oak Parkway, 78258
The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
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iHeartMedia, Inc. is one of the leading global media and entertainment companies specializing in radio, digital, outdoor, mobile, live events, and on-demand entertainment and information services across the nation and providing premier opportunities for advertisers.
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Clear Channel Communications, Inc. was founded in San Antonio, TX with the purchase of a single radio station in 1972. After decades of growing media assets globally, the company has become one of the world’s leading media and entertainment companies, operating as CC Media Holdings (OTCBB:CCMO). Clear Channel consists of two main media businesses: Clear Channel Outdoor Holdings (NYSE: CCO) and the wholly owned Clear Channel Media and Entertainment. Between these divisions, Clear Channel focuses on providing a spectrum of multi-platform advertising and marketing opportunities for partners and world-class entertainment for listeners and users.