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Job Details

Assistant Operations Manager

Company name
24 Hour Fitness USA, Inc.

Mililani, HI, United States

Employment Type

Operations, Manager, Customer Service, Retail

Posted on
Feb 02,2019

Valid Through
May 18,2019

Apply for this job


Assistant Operations Manager





95-221 Kipapa Drive Mililani HI 96789

At 24 Hour Fitness we are committed to our mission of helping people-team members and members alike-to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.


The Assistant Operations Manager (AOM) assists the General Manager (GM) or Operations Manager (OM) to ensure that the club delivers the best guest and member experience.

Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club

Ensure that team members consistently execute the basics in punctuality, dress code compliance friendliness and cleanliness

Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club

Assist in the management of training, payroll budget and scheduling, policies and procedures, achieving service-based revenue goals and facilities maintenance

Responsible for assisting and directing members/guests, monitoring incoming inquiries and ensuring proper check in procedures are followed

This position directly or indirectly manages the following positions inside the club:

Service Representative (3-9)

Service Representative - Night (2-3)

Kid's Club Supervisor (1-2)

Kid's Club Attendant (2-7)

Group X Instructors

Essential Duties & Responsibilities

Ensure that all club members are delivered a high member service experience

Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines

Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience

Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Computer Check-in, Telephone Inquiry, Guest Registration, Master Appointment Book, Cash Handling, Member ID Cards, Fitness Assessment scheduling, etc.

Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control

Make daily banking deposits

Order and maintain all supplies

Supervise point-of-sales (POS) operations and file daily and weekly club revenue report

Responsible for proper inventory receiving and inventory control activities per company guidelines

Prepare inventory reports

Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals

Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests

Assists in the planning and implementation of promotions and merchandising

Ensure all team members are in proper uniform


Must have 1-2 years' experience in customer service function. Retail environment preferred

Previous supervisory experience preferred

Basic computer skills

Strong customer service and organizational skills

Strong communication skills both oral and written

Certifications / Educational Requirements

High School Diploma or GED required

Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required

Physical Requirements

While performing the duties of this job, the employee is regularly required to stand for up to 8 hours. The employee occasionally sits, walks, kneels and reaches with hands and arms.

Frequently required to lift and/or move up to 45 lbs

Work Environment

While performing the duties of this job, regularly exposed to moving mechanical parts

The noise level in the environment is occasionally loud

Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.





Company info

24 Hour Fitness USA, Inc.
Website :

Company Profile
Throughout our 30+ year history, we've held fast to our mission of helping people improve their lives through fitness. We recognize that every person has their own set of goals and their own unique perspective of what a fitness center means to them. Some members want to shed a few extra pounds and some members simply want to get healthier. 24 Hour Fitness makes clubs affordable and accessible to people of all abilities and fitness levels because we believe there is an athlete in all of us.Since the first club opened in California in 1979, we’ve been a different type of club – one dedicated to providing great experiences and contemporary facilities that help people change their lives through fitness. Our business has evolved through the years, as we established leadership on the West Coast and expanded our operation across 18 states.

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